Terms and Conditions
Booking your holiday with an ABTA travel Agent offers you some distinct
advantages. Buzz Holidays act as a link partner for Holidays Yourway
Ltd. Registered in England &Wales 5688334. Holidays Your Way Ltd is a
member of ABTA with membership number K603X. As such we are fully bonded
according to ABTA's rules and abide by ABTA's Code of Conduct. ABTA
protection applies to services supplied by Buzz Holidays but does not
apply to services featured on our websites that are provided by any
company that is not a member of ABTA. Please go to www.abta.com to check
whether a company is a member of ABTA and for a copy of Guide to ABTA's
Scheme of Financial Protection. For more details please visit the ABTA
website.
Buzz Holidays Booking Conditions
Holidays booked through Buzz Holidays are governed by Holidays Yourway
Ltd.'s and the Tour Operators or suppliers Terms and Conditions. Should
you require any clarification of these Terms and Conditions, please ask
a Buzz Holiday representative at the time of making your booking.
Your Contract
Buzz Holiday, acts only as an link agent to Holidays Yourway Ltd in
respect of these purchases we take / make on your behalf. We accept no
liability in relation to any contract(s) you enter into or for any
services or arrangements you purchase or for the acts or omissions of
any supplier(s) or other person(s) or party(s) connected with any
arrangements. For all arrangements, your contract will be with the
supplier of the arrangements. When you make a booking you guarantee that
you have the authority to accept and do accept on behalf of your party
the terms of these booking conditions. A contract will exist as soon as
we provide you with our confirmation booking reference number. This
contract is made on the terms of these booking conditions, which are
governed by English Law, and the jurisdiction of the English Courts.
Please note: The lead or booking passenger must be over the age of 18 to
book a holiday.
Booking Details & Data Protection
The booking information that you provide to us, will be passed on only
to the relevant suppliers of your travel arrangements or other persons
necessary for the provision of your travel arrangements. The information
may therefore be provided to public authorities such as customs or
immigration if required by them, or as required by law. This applies to
any sensitive information that you give to us such as details of any
disabilities, or dietary and religious requirements. Certain information
may also be passed on to security or credit checking companies. If you
are travelling to the United States, the US Customs and Border
Protection will receive this information for the purposes of preventing
and combating terrorism and other trans-national serious crimes.
If you travel outside the European Economic Area, controls on data
protection may not be as strong as the legal requirements in this
country. If we cannot pass this information to the relevant suppliers,
whether in the EEA or not, we will be unable to provide your booking. In
making this booking, you consent to this information being passed on to
the relevant persons. Full details of our data protection policy are
available.
Tailor Made Holidays, Hotel, Flight and/or Car Hire bookings
Your contract(s) for flights, accommodation and car hire are separate
transactions, with separate suppliers and have no relationship with each
other. Should either element of your travel arrangements be amended or
cancelled by the supplier, Traveldaddy.co.uk, will make every effort to
provide suitable alternative arrangements on your behalf, but cannot
accept any financial responsibility.
Holidays Yourway Ltd provides FREE supplier failure insurance for all
Tailor Made Holidays, details of cover can be provided upon request. You
are reminded that the purchase of these arrangements do not form a
package holiday and only the item or items booked through an ATOL
holding supplier or tour operator will be covered by the providers ATOL
Licence all other arrangements as such are not covered by an ATOL
licence.
Package Holidays
When you book a Package Holiday we act as link agent, the operator with
whom you have a contract is responsible for providing all your travel
arrangements and you are responsible to them for payment for these.
Please ensure you read the tour operator’s relevant terms and
conditions, a copy of which will be available at the time of booking. We
act as link agent for the operator and this means that we have no
contractual liability to you and are not liable for any service not
provided by us or for any act or omission of the operator or any of its
employees, agents, suppliers or subcontractors. However, we may be
liable to you if we have been negligent, misrepresented important
information or we have breached any other relevant law.
All Package Holiday bookings made with Buzz Holidays link to Holidays
Yourway Ltd are ATOL Protected by the tour operator, In the unlikely
event of our insolvency, the CAA will ensure that you are not stranded
abroad and will arrange to refund any money you have paid for an advance
booking. For further information visit the ATOL Website at
www.atol.org.uk
These terms and conditions do not affect your statutory rights as a
consumer.
Insurance
It is a condition of booking with every tour operator that you have
adequate insurance cover. Such insurance will ensure that you are
properly covered against unexpected cancellation charges, medical costs
that might be incurred while you're away, loss of money, or belongings,
or personal liability claims. Please note that the cover offered by most
credit card companies is not normally adequate for package holiday or
holiday flight bookings.
If you require insurance cover, Holidays Yourway Ltd will be pleased to
arrange it at the time of booking, allthough you are free to make your
own arrangements.
Date Of Cover
Clients are covered from the date that the insurance is paid, normally
at time of booking.
Insurance Warranty
Prior to and at the time of effecting the insurance if purchased through
Buzz Holidays you must confirm:
That you are not aware of any reason why the holiday should be cancelled
or curtailed;
That no person to be covered by the insurance policy is receiving or
awaiting treatment as a hospital in-patient;
That no person is travelling against the advice of their doctor or for
the purpose of obtaining medical treatment or where a terminal prognosis
has been given;
That if you or any other member of your party has received treatment as
a hospital in-patient during the twelve months prior to booking you/they
have obtained medical opinion as to the advisability of taking the
holiday;
You will advise the company if any of the above arise after taking this
insurance.
Payments
When you use Holidays Yourway Ltd or you book via our call centre we
will ask you to provide us with credit/debit card details in order to
cover the cost of each of those arrangements.
If your holiday is booked within 12 weeks of departure, the full cost of
your holiday is due. For package Holidays outside of 12 weeks of
departure a deposit plus booking fees and insurance premium (if
applicable) must be paid.
Please note that payments of balances due, must be received no later
than 12 weeks prior to travel. Unless you contact our administration
department prior to your balance due date, the card(s) you used at the
time of booking will automatically be debited for the amount due on that
date – if you have used more than one card the balance will be split
equally amongst the cards you originally used. If for whatever reason
your payment is received after this time we reserve the right to charge
an administration fee of £20.00 per person. Balance reminders are not
normally issued. If full payment is not received by the balance due
date, we will notify the Principal who may cancel your booking and
charge the cancellation fees set in their Terms and Conditions.
Tailor Made Holidays, Flights, Hotel &Car Hire require full payment at
the time of booking. At certain times of year we may offer a part
deposit facility when only a part deposit is paid at the time of booking
with the balance of the minimum deposit payable at a later advised date.
Please note: This is a service provided by traveldaddy.co.uk and not the
suppliers. In the event of cancellation by you more than 70 days before
departure we you will liable to pay the Full deposit or cancellation
charge as set out in the suppliers terms and conditions Correct Spelling
of Names, Titles
All names, titles and initials of those travelling should be correctly
given at the time of booking. The name on the passport must match the
name on the ticket, otherwise you may not be able to travel and
insurance may be invalid. If, after booking, but before travelling, any
member of your party changes their name, e.g. as a result of getting
married, we must be notified immediately so that we can make the
necessary changes to your documentation where possible, such
notification must be made in writing and may incur a charge from both
the principle, ‘No Frills’ / ‘Low Cost’ airline and ourselves. Please
note, that correct ages are required for insurance cover within the
following bands: (Under 3) (3-18), (Over 65).
Your Holiday Price
Prices shown on the website are believed accurate but, in the event of
any inaccuracy or discrepancy we will contact you at the earliest
opportunity. We recommend you contact us if you are in any doubt or have
any queries before acting on any information on our website. All
costings are subject to final confirmation as on the Tour Operator,
supplier or airlines invoice. Errors and omissions are excepted.
Children's discounts are all subject to the correct age of the child
being given as at the last date of the holiday.
Please note that some hotels make small daily local charges for
additional room facilities e.g. an in-room safe, resort facilities or
parking . These charges are not pre-payable and are not included in your
holiday price but are advised at hotel check-in and payable locally.
Most villa suppliers and some self-catering apartments require a
refundable breakage deposit, normally up to £250 to £600, payable
locally by means of a card imprint or cash payment.
Credit and Debit Card Payments
For all bookings, credit card charges are as follows: MasterCard or Visa
- 2%, American Express/Diners Club 2.5%
There is a £2.50 charge for debit card transactions
Other Service Charges
Buzz Holidays link provider Holidays Yourway Ltd will make a £10 per
person booking fee in addition to any tour operator charges for any
bookings that are made via our callcentre.
Cancellation and Amendments by you
Any cancellation or amendment request must be sent to us in writing and
will not take effect until received by us and acknowledged. If you
cancel or amend your booking the principal may charge the cancellation
or amendment charge shown in their Terms and Conditions (which may be
100% of the cost of the travel arrangements) and in addition you must
pay us the cancellation or amendment charge stated below.
Amendments
In addition to the charge applied by your tour operator, supplier or
airline we will apply a charge of £25 per person if an amendment is made
outside of 4 weeks (28+ days) prior to departure. However, amendments
within 4 weeks (28 days) will incur a minimum charge of £50 per person
in addition to any charge levied by your tour operator, Supplier or
airline. If any amendment is made within 1 week of departure (7 days) a
charge of £75 per person will be applied in addition to any charges
levied by your tour operator, supplier or airline.
Cancellations
If any cancellation is made within 12 weeks (84 days) of departure the
charge applied will be 100% Unless the applicable tour operator, airline
airfare or supplier terms and conditions otherwise state. If a
cancellation is made outside of 12 weeks (84 days) prior to your
departure we will charge £50 per person plus the Tour Operators /
Airlines cancellation fee.
Please note that many scheduled airline and low cost airline tickets are
non-changeable (you cannot change any detail of the ticket) and
non-cancellable (you will not receive a refund of any money paid).
Please ask for details before you make your booking as once the booking
is confirmed relevant charges will apply. If you have taken out holiday
insurance and the reason you are cancelling is covered by that
insurance, you should be able to obtain payment of these cancellation
charges (after deducting any part of the claim which the insurance
company insists you pay) from your insurance company. You must pay the
cancellation charges first. Please make sure you get written
confirmation of your cancellation from us - this proves we have received
your cancellation and you will need it to make a claim on your
insurance.
Cancellations Cancellation must be in writing by lead name and sent to
Holidays Yourway Ltd at 6th Floor Gwent House, Gwent, Wales NP44 1PL,
telephone 
01633
627599 (+44(1)633 627599
if calling from outside the UK). When a holiday is cancelled after full
payment has been made, any discount taken must be repaid and claimed
back from your insurance company.
Document Delivery Times and Pricing
All documents, where possible will be delivered to you via the email
address provided at the time of booking. Where we are required to
deliver a paper document, i.e. an airline ticket it will be sent to the
address of the card holder / lead passenger via 1st Class post.
traveldaddy.co.uk accept no responsibility for any item that is lost in
transit, nor do we accept any costs resulting in the loss or delay of
any item sent to you. If you wish to receive any documents via a more
secure postal service i.e. Recorded Delivery, there will be a minimum £5
charge per item. Please advise our Customer Services Department as soon
as you have confirmed your booking.
For bookings made 1 to 14 days before travel, Flight tickets are
collected from the departure airport on the day of travel unless
otherwise stated.
The price of delivery of your tickets are included in the price, except
where the tickets are allocated 'Ticket On Departure'. In this case you
will be advised of the charge at time of booking as the charge varies
depending on the tour operator.
Passports
If you wish to travel abroad you must hold a ten-year passport, even for
a day trip. Persons over 16 on day of travel must have their own
passport. On a family passport the lead name must travel. Apply in good
time to the UK Passport Office 
0870
521 0410.
For non-UK residents you should contact your consulate or embassy.
Ensure your passport is valid for the duration of your trip. Some
countries have an immigration requirement for a passport to remain valid
for a minimum period (usually six months) beyond date of entry to the
country. This is a requirement of the county concerned, not the UK
Passport Office. Any questions should be addressed to the relevant
consulate or embassy. Foreign Nationals and all non-UK passport holders
must check with the appropriate consulate or embassy before travel.
Visas
You may require a visa to enter the country you are travelling to. For
all visa enquires contact the consulate or embassy of the country you
plan to visit. If you are a British Dependant Territories Citizen,
British Overseas Citizen, British Subject, British National Overseas, or
a British Protected Person, you may need a visa that is not required by
British Citizens. Foreign Nationals and all non-UK passport holders must
check with the appropriate consulate or embassy before travel.
The following applies to EC passport holders. Visas are required to be
purchased in advance for certain countries, including Egypt and India.
Other countries, including Israel and Turkey require tourist single
entry visas to be purchased on arrival. If you are not travelling on an
EC passport, other rules may apply. Please check with Buzz Holidays for
advice or contact the embassy of the country you're travelling to. It is
your responsibility to ensure you have adequate visas for the
destination you intend to visit.
Medical Advice
Some countries impose health restrictions and require vaccination
certificates. These can vary from time to time and country to country (eg.
BSE &Bird Flu or Yellow Fever &Malaria). Under certain circumstances you
may not be allowed to travel of you fail to meet certain requirements.
It is your responsibility to ensure that you and your party are aware
of, and abide by, all restrictions. You should check with the
appropriate consulate or embassy before travel. Buzz Holidays is not
qualified to give specific personal medical advice regarding
vaccinations, inoculations or any other form of treatment you may need.
We strongly suggest that you consult your doctor or qualified medical
professional before travel. General advice regarding all aspects of
foreign travel is available from The Foreign &Commonwealth Office on 0845
8...,
or follow the link at www.fco.gov.uk
Special Requests
If you have any special requests (for example dietary requirements, cots
or room location etc) please let us know at the time of booking. We will
pass on all such requests to the relevant supplier, but unfortunately
cannot guarantee that they will be met. Further, if the accommodation
provider is unable to meet any such request, neither we, nor they, can
have any liability to you in this respect.
Star Ratings
These are used to indicate the overall quality and standard of each
hotel, apartment or villa. The ratings are supplied by the accommodation
provider or tour operator and are based on certain criteria including
the overall standard of the hotel, the quality of the furnishings, the
quality of the available food and the range of facilities within the
hotel / complex. We cannot check every one of these hotels every season,
the ratings featured and the descriptions / facilities in our
advertising / on our website are the suppliers own ratings and are
closely based on the official tourist board ratings. It is worth noting
that standards vary from country to country and what may be considered,
for example, 5 Star in the UK, may differ from that in another country.
Board Basis
RO Room Only No meals
SC Self Catering No meals, but cooking facilities are provided
BB Bed and Breakfast Continental breakfast
HB Half Board Continental breakfast and dinner
FB Full Board Continental breakfast, lunch and dinner
AI All Inclusive Continental breakfast, lunch, dinner and local branded
drinks and soft drinks*
* each hotel will vary what it offers as part of an ‘All Inclusive’
stay. Please refer to the description provided by the accommodation
supplier or tour operator under your chosen accommodation.
Change of Personal Details
It is the client’s responsibility to inform us (in writing) of any
change in their personal details including but not limited to Postal
Address, Email Address, Telephone Number, Mobile Telephone Number. Buzz
Holidays does not accept any responsibility for any event, circumstance
or cost that arises from this information not being communicated in a
timely fashion.
Discounts and Gifts
Discounts and gifts only apply if the balance payment is paid to Buzz
Holidays on or before the date on the Buzz Holidays Invoice - Normally
12 weeks prior to departure or for bookings within 12 weeks of travel
full payment at time of booking. If payment is not received, discounts
and gifts will be removed. Balance reminders are not normally issued.
Operators' Booking Conditions/Fair Trading Terms
Ensure that you have read the booking conditions, which are in your tour
Operator's brochure.
Flight Timings
All flight timings are provisional and could be subject to change.
Occasionally for a variety of operational reasons flight operators
change flight times and for that reason it is important that you read
all the documentation sent to you. We will try to notify you of any
significant flights changes (more than 4 hours) as soon as the change is
notified to us by the principle or ‘No Frills’ / ‘Low Cost’ airline. You
must reconfirm your inbound flight at least 48 hours prior to your
departure from your resort on the number provided by your carrier or
with the relevant overseas airport. We cannot be held responsible if you
fail to do so. Alterations by your principle or supplier
Occasionally your tour operator, accommodation or car hire provider may
need to make a change and we will try to let you know of any important
changes before you book. If you have already completed your booking we
will let you know as soon as we can if there is time prior to your
departure. In the unlikely event that your principle provider has to
make a major change or alteration to your booking we will offer you the
option of accepting the change with appropriate compensation as per the
principles terms and conditions. We do not accept any responsibility for
any expenses or costs incurred by you as a result of the change or
cancellations that are due to unusual or unforeseen circumstances beyond
our or the accommodation providers control. These can include but are
not limited to, war or threat of war, riot, civil strife, terrorist
activity, natural or manmade disaster, fire, adverse weather conditions,
government action or accommodation no longer being available.
Square Deals - Sun Deals
When this type of late holiday is booked, you should be familiar the
Operator's extra conditions.
Our Liability
Our Liability to You If the contract we have with you is not performed
or is improperly performed by us or our suppliers we will pay you
appropriate compensation if this has affected the enjoyment of your
travel arrangements. However we will not be liable where any failure in
the performance of the contract is due to: you; or a third party
unconnected with the provision of the travel arrangements and where the
failure is unforeseeable or unavoidable; or unusual and unforeseeable
circumstances beyond our control, the consequences of which could not
have been avoided even if all due care had been exercised; or an event
which we or our suppliers, even with all due care, could not foresee or
forestall. Our liability, except in cases involving death, injury or
illness, shall be limited to a maximum of [one] times the cost of your
travel arrangements. Our liability will also be limited in accordance
with and/or in an identical manner to (a) The contractual terms of the
companies that provide the transportation for your travel arrangements.
These terms are incorporated into this contract; and (b) Any relevant
international convention, for example the Montreal Convention in respect
of travel by air, the Athens Convention in respect of travel by sea, the
Berne Convention in respect of travel by rail and the Paris Convention
in respect of the provision of accommodation, which limit the amount of
compensation that you can claim for death, injury, delay to passengers
and loss, damage and delay to luggage. We are to be regarded as having
all benefit of any limitation of compensation contained in these or any
conventions. You can ask for copies of the transport companies'
contractual terms, or the international conventions, from our offices
(Address &Telephone). Under EU law (Regulation 261/2004) you have rights
in some circumstances to refunds and/or compensation from your airline
in cases of denied boarding, cancellation or delay to flights. Full
details of these rights will be publicised at EU airports and will also
be available from airlines. However reimbursement in such cases will not
automatically entitle you to a refund of your holiday cost from us. Your
right to a refund and/or compensation from us is set out in clause 6. If
any payments to you are due from us, any payment made to you by the
airline will be deducted from this amount. If your airline does not
comply with these rules you should complain to the Air Transport Users'
Council on 020
7240 6061
www.auc.org.uk
Force Majeure
We will not pay you compensation or accept liability if we have to
cancel or change your travel arrangements in any way because of unusual
or unforeseeable circumstances beyond our control. These can include,
for example, war, riot, industrial dispute, terrorist activity and its
consequences, natural or nuclear disaster, fire, adverse weather
conditions.
GENERAL CONDITIONS (website)
The Buzz Holidays Web site is provided and maintained by an company
registered in England and Wales. This agreement, our business, and the
services we offer are governed by the applicable laws of England and
Wales only. By agreeing to these conditions, you accept that any
disputes regarding them will be dealt with in English courts of law. Use
of this Web site is unauthorised in any jurisdiction that does not give
effect to all provisions of these terms and conditions, including
without limitation this paragraph. This site is provided to assist
customers in determining the availability of travel-related services,
and to make legitimate reservations or otherwise transact business with
suppliers, and for no other purposes. The services, sports and
activities listings on this Web site are provided for your information
only and do not constitute a recommendation of their quality or
reliability. You must satisfy yourself that their safety precautions are
adequate before entering into any contractual arrangements with the
suppliers of those services, sports and activities while on holiday.
These services, sports and activities companies are not
Traveldaddy.co.uk' suppliers and we can accept no responsibility or
liability for the services they provide to you. You agree that, except
for death and personal injury arising from our negligence, we shall not
be liable for any loss or damage whatsoever that arises from your use of
the site or any of the information contained on it. We are not liable
for any loss or damage arising from the customer's inability to access
or use the Traveldaddy.co.uk Web site. We make no warranty that the
sites, or others that are linked to the sites, are free from computer
viruses or other malicious computer programs. Each provision of these
terms and conditions, including exclusions and limitations of liability,
apply to the extent permitted by law. If any of these conditions,
exclusions, or limitations, in whole or in part, is found to be unlawful
or unenforceable, it shall be deemed 'severable', which means it will
not affect the validity or enforceability of other limitations,
exclusions or conditions.
Claims and Complaints
If you have a complaint about the services provided by a supplier you
must contact them directly whilst away and you must tell the relevant
supplier (e.g. hotel) or their agent immediately, as detailed above.
Most problems can be solved on the spot but if after you return home you
are still not satisfied you must write to the relevant supplier.
If you are unhappy about the service we have provided you must contact
our Customer Relations Department at, at 6th Floor Gwent House, Gwent,
Wales NP44 1PL within 14 days of your return. We do not accept any post
travel correspondence in any other format or outside of this time period
and we will not respond unless the letter is sent with all supporting
paperwork (copies only) to the address shown above. Whilst it is
unlikely that you will have a complaint that cannot be settled amicably,
if this is not the case any dispute arising out of, or in connection
with the arrangements may (if you wish) be referred to Arbitration under
a special scheme, which, though devised by arrangement with the
Association of British Travel Agents, is administered quite
independently by the Chartered Institute of Arbitrators. The scheme
provides for a simple and inexpensive method of arbitration on documents
alone with restricted liability of the client in respect of costs. The
scheme does not apply to claims for an amount greater than £5,000.00 per
person or £25,000.00 per booking or to claims which are solely or mainly
in respect of physical injury or illness or the consequences of such
injury or illness, although it does include claims with an element of
injury or illness up to £1,000 on that element. Written notice
requesting Arbitration must be made within 9 months after the scheduled
date of return from holiday.
Buzz Holidays Credit Card Security Policy
At Buzz Holidays we take security very seriously, and we have
implemented a bank approved encryption system to protect your 'on-line'
transactions with us. Credit/debit card payments will automatically be
encrypted using Secure Sockets Layer (SSL). This technology ensures that
your credit/debit card numbers are not accessible by any unauthorised
persons and are as safe as possible. This means the credit and debit
card numbers are securely processed into code when sent to us. Only the
scrambled encoded data is then sent over the Internet, which Buzz
Holidays receives and decodes. Furthermore, as required by the UK Data
Protection Act of 1998, We follow strict security procedures in the
storage and disclosure of information that you have given Us, to prevent
unauthorised access. Our security procedures mean that We may
occasionally request proof of identity before We are able to disclose
sensitive information to you. We absolutely retain the right to refuse
any booking made via Our site. When entering the Secure area of the Buzz
Holidays site, the protocol section of the url will chance to https://
to denote your browser is communicating using SSL. You may also see a
padlock symbol in the status bar and/or address bar of your browser.
COMMERCIAL USE
GENERAL CONDITIONS
(website)
The Buzz Holidays Web site is provided and maintained by an
English-registered company. This agreement, our business, and the
services we offer are governed by the applicable laws of England and
Wales only. By agreeing to these conditions, you accept that any
disputes regarding them will be dealt with in English courts of law. Use
of this Web site is unauthorised in any jurisdiction that does not give
effect to all provisions of these terms and conditions, including
without limitation this paragraph. This site is provided to assist
customers in determining the availability of travel-related services,
and to make legitimate reservations or otherwise transact business with
suppliers, and for no other purposes. The services, sports and
activities listings on this Web site are provided for your information
only and do not constitute a recommendation of their quality or
reliability. You must satisfy yourself that their safety precautions are
adequate before entering into any contractual arrangements with the
suppliers of those services, sports and activities while on holiday.
These services, sports and activities companies are not Buzz Holidays'
suppliers and we can accept no responsibility or liability for the
services they provide to you. You agree that, except for death and
personal injury arising from our negligence, we shall not be liable for
any loss or damage whatsoever that arises from your use of the site or
any of the information contained on it. We are not liable for any loss
or damage arising from the customer's inability to access or use the
Buzz Holidays Web site. We make no warranty that the sites, or others
that are linked to the sites, are free from computer viruses or other
malicious computer programs. Each provision of these terms and
conditions, including exclusions and limitations of liability, apply to
the extent permitted by law. If any of these conditions, exclusions, or
limitations, in whole or in part, is found to be unlawful or
unenforceable, it shall be deemed 'severable', which means it will not
affect the validity or enforceability of other limitations, exclusions
or conditions.
Claims and Complaints
If you have a complaint about the services provided by a supplier you
must contact them directly whilst away and you must tell the relevant
supplier (e.g. hotel) or their agent immediately, as detailed above.
Most problems can be solved on the spot but if after you return home you
are still not satisfied you must write to the relevant supplier.
If you are unhappy about the service we have provided you must contact
our Customer Relations Department at, Buzz Holidays at 6th Floor Gwent
House, Gwent, Wales NP44 1PL within 14 days of your return. We do not
accept any post travel correspondence in any other format or outside of
this time period and we will not respond unless the letter is sent with
all supporting paperwork (copies only) to the address shown above.
Whilst it is unlikely that you will have a complaint that cannot be
settled amicably, if this is not the case any dispute arising out of, or
in connection with the arrangements may (if you wish) be referred to
Arbitration under a special scheme, which, though devised by arrangement
with the Association of British Travel Agents, is administered quite
independently by the Chartered Institute of Arbitrators. The scheme
provides for a simple and inexpensive method of arbitration on documents
alone with restricted liability of the client in respect of costs. The
scheme does not apply to claims for an amount greater than £5,000.00 per
person or £25,000.00 per booking or to claims which are solely or mainly
in respect of physical injury or illness or the consequences of such
injury or illness, although it does include claims with an element of
injury or illness up to £1,000 on that element. Written notice
requesting Arbitration must be made within 9 months after the scheduled
date of return from holiday.
Buzz Holidays Credit Card Security Policy
At Buzz Holidays we take security very seriously, and we have
implemented a bank approved encryption system to protect your 'on-line'
transactions with us.
Credit/debit card payments will automatically be encrypted using Secure
Sockets Layer (SSL). This technology ensures that your credit/debit card
numbers are not accessible by any unauthorised persons and are as safe
as possible. This means the credit and debit card numbers are securely
processed into code when sent to us. Only the scrambled encoded data is
then sent over the Internet, which Buzz Holidays receives and decodes.
Furthermore, as required by the UK Data Protection Act of 1998, We
follow strict security procedures in the storage and disclosure of
information that you have given Us, to prevent unauthorised access. Our
security procedures mean that We may occasionally request proof of
identity before We are able to disclose sensitive information to you. We
absolutely retain the right to refuse any booking made via Our site.
You will see a padlock symbol at the bottom of your screen and the
letter "s" after the word http in Our web site name showing in your
browser window when you are entering the secure area of the site.
PRODUCT TERMS AND CONDITIONS
Your Contract
Buzz Holidays, acts only as an agent in respect of these purchases we
take / make on your behalf. We accept no liability in relation to any
contract(s) you enter into or for any services or arrangements you
purchase or for the acts or omissions of any supplier(s) or other
person(s) or party(s) connected with any arrangements. For all
arrangements, your contract will be with the supplier of the
arrangements.
When you make a booking you guarantee that you have the authority to
accept and do accept on behalf of your party the terms of these booking
conditions. A contract will exist as soon as we provide you with our
confirmation booking reference number. This contract is made on the
terms of these booking conditions, which are governed by English Law,
and the jurisdiction of the English Courts.
Please note: The lead or booking passenger must be over the age of 18 to
book a holiday.
Booking Details & Data Protection
The booking information that you provide to us, will be passed on only
to the relevant suppliers of your travel arrangements or other persons
necessary for the provision of your travel arrangements. The information
may therefore be provided to public authorities such as customs or
immigration if required by them, or as required by law. This applies to
any sensitive information that you give to us such as details of any
disabilities, or dietary and religious requirements. Certain information
may also be passed on to security or credit checking companies. If you
are travelling to the United States, the US Customs and Border
Protection will receive this information for the purposes of preventing
and combating terrorism and other trans-national serious crimes.
If you travel outside the European Economic Area, controls on data
protection may not be as strong as the legal requirements in this
country. If we cannot pass this information to the relevant suppliers,
whether in the EEA or not, we will be unable to provide your booking. In
making this booking, you consent to this information being passed on to
the relevant persons. Full details of our data protection policy are
available.
Tailor Made Holidays, Hotel, Flight and/or Car Hire bookings
Your contract(s) for flights, accommodation and car hire are separate
transactions, with separate suppliers and have no relationship with each
other. Should either element of your travel arrangements be amended or
cancelled by the supplier, Buzz Holidays, will make every effort to
provide suitable alternative arrangements on your behalf, but cannot
accept any financial responsibility.
Buzz Holidays provides FREE supplier failure insurance for all Tailor
Made Holidays, details of cover can be provided upon request.
You are reminded that the purchase of these arrangements do not form a
package holiday and only the item or items booked through an ATOL
holding supplier or tour operator will be covered by the providers ATOL
Licence all other arrangements as such are not covered by an ATOL
licence.
Package Holidays
When you book a Package Holiday we act as agent, the operator with whom
you have a contract is responsible for providing all your travel
arrangements and you are responsible to them for payment for these.
Please ensure you read the tour operator’s relevant terms and
conditions, a copy of which will be available at the time of booking. We
act as agent for the operator and this means that we have no contractual
liability to you and are not liable for any service not provided by us
or for any act or omission of the operator or any of its employees,
agents, suppliers or subcontractors. However, we may be liable to you if
we have been negligent, misrepresented important information or we have
breached any other relevant law.
All Package Holiday bookings made with Holidays Yourway Ltd are ATOL
Protected by the tour operator, In the unlikely event of our insolvency,
the CAA will ensure that you are not stranded abroad and will arrange to
refund any money you have paid for an advance booking. For further
information visit the ATOL Website at www.atol.org.uk
These terms and conditions do not affect your statutory rights as a
consumer.
Insurance
It is a condition of booking with every tour operator that you have
adequate insurance cover. Such insurance will ensure that you are
properly covered against unexpected cancellation charges, medical costs
that might be incurred while you're away, loss of money, or belongings,
or personal liability claims. Please note that the cover offered by most
credit card companies is not normally adequate for package holiday or
holiday flight bookings.
If you require insurance cover, Buzz Holidays will be pleased to arrange
it at the time of booking, allthough you are free to make your own
arrangements.
Date Of Cover
Clients are covered from the date that the insurance is paid, normally
at time of booking.
Insurance Warranty
1. Prior to and at the time of effecting the insurance if purchased
through Buzz Holidays you must confirm:
(a) That you are not aware of any reason why the holiday should be
cancelled or curtailed;
(b) That no person to be covered by the insurance policy is receiving or
awaiting treatment as a hospital in-patient;
(c) That no person is travelling against the advice of their doctor or
for the purpose of obtaining medical treatment or where a terminal
prognosis has been given;
(d) That if you or any other member of your party has received treatment
as a hospital in-patient during the twelve months prior to booking
you/they have obtained medical opinion as to the advisability of taking
the holiday;
2. You will advise the company if any of the above arise after taking
this insurance.
Payments
When you use Buzz Holidays or you book via our call centre to book your
travel arrangements we will ask you to provide us with credit / debit
card details in order to cover the cost of each of those arrangements.
If your holiday is booked inside 12 weeks of departure, the full cost of
your holiday is due. For package Holidays outside of 12 weeks of
departure a deposit plus booking fees & insurance premium (if
applicable) must be paid.
Please note that payments of balances due, must be received no later
than 12 weeks prior to travel. Unless you contact our administration
department prior to your balance due date, the card(s) you used at the
time of booking will automatically be debited for the amount due on that
date – if you have used more than one card the balance will be split
equally amongst the cards you originally used. If for whatever reason
your payment is received after this time we reserve the right to charge
an administration fee of £20.00 per person. Balance reminders are not
normally issued.
If full payment is not received by the balance due date, we will notify
the Principal who may cancel your booking and charge the cancellation
fees set in their Terms and Conditions.
Tailor Made Holidays, Flights, Hotel & Car Hire require full payment at
the time of booking.
!!) At certain times of year we may offer a part deposit facility when
only a part deposit is paid at the time of booking with the balance of
the minimum deposit payable at a later advised date. Please note: This
is a service provided by Buzz Holidays and not the suppliers. In the
event of cancellation by you more than 70 days before departure we you
will liable to pay the Full deposit or cancellation charge as set out in
the suppliers terms and conditions
Correct Spelling of Names, Titles
All names, titles and initials of those travelling should be correctly
given at the time of booking. The name on the passport must match the
name on the ticket, otherwise you may not be able to travel and
insurance may be invalid. If, after booking, but before travelling, any
member of your party changes their name, e.g. as a result of getting
married, we must be notified immediately so that we can make the
necessary changes to your documentation where possible, such
notification must be made in writing and may incur a charge from both
the principle, ‘No Frills’ / ‘Low Cost’ airline and ourselves.
Please note, that correct ages are required for insurance cover within
the following bands: (Under 3) (3-18), (Over 65).
Your Holiday Price
Prices shown on the website are believed accurate but, in the event of
any inaccuracy or discrepancy we will contact you at the earliest
opportunity. We recommend you contact us if you are in any doubt or have
any queries before acting on any information on our website. All
costings are subject to final confirmation as on the Tour Operator,
supplier or airlines invoice. Errors and omissions are excepted.
Children's discounts are all subject to the correct age of the child
being given as at the last date of the holiday.
Please note that some hotels make small daily local charges for
additional room facilities e.g. an in-room safe, resort facilities or
parking . These charges are not pre-payable and are not included in your
holiday price but are advised at hotel check-in and payable locally.
Most villa suppliers and some self-catering apartments require a
refundable breakage deposit, normally up to £250 to £600, payable
locally by means of a card imprint or cash payment.
Credit and Debit Card Payments
For all bookings, credit card charges are as follows: MasterCard or Visa
- 2%, American Express/Diners Club 2.5%
There is a £2.50 charge for debit card transactions
Other Service Charges
Buzz Holidays will make a £10 per person booking fee in addition to any
tour operator charges for any bookings that are made via our callcentre.
Cancellation and Amendments by you
Any cancellation or amendment request must be sent to us in writing and
will not take effect until received by us and acknowledged. If you
cancel or amend your booking the principal may charge the cancellation
or amendment charge shown in their Terms and Conditions (which may be
100% of the cost of the travel arrangements) and in addition you must
pay us the cancellation or amendment charge stated below.
Amendments
In addition to the charge applied by your tour operator, supplier or
airline we will apply a charge of £25 per person if an amendment is made
outside of 4 weeks (28+ days) prior to departure. However, amendments
within 4 weeks (28 days) will incur a minimum charge of £50 per person
in addition to any charge levied by your tour operator, Supplier or
airline. If any amendment is made within 1 week of departure (7 days) a
charge of £75 per person will be applied in addition to any charges
levied by your tour operator, supplier or airline.
Cancellations
If any cancellation is made within 12 weeks (84 days) of departure the
charge applied will be 100% Unless the applicable tour operator, airline
airfare or supplier terms and conditions otherwise state. If a
cancellation is made outside of 12 weeks (84 days) prior to your
departure we will charge £50 per person plus the Tour Operators /
Airlines cancellation fee.
Please note that many scheduled airline and low cost airline tickets are
non-changeable (you cannot change any detail of the ticket) and
non-cancellable (you will not receive a refund of any money paid).
Please ask for details before you make your booking as once the booking
is confirmed relevant charges will apply.
If you have taken out holiday insurance and the reason you are
cancelling is covered by that insurance, you should be able to obtain
payment of these cancellation charges (after deducting any part of the
claim which the insurance company insists you pay) from your insurance
company. You must pay the cancellation charges first. Please make sure
you get written confirmation of your cancellation from us - this proves
we have received your cancellation and you will need it to make a claim
on your insurance.
Cancellations Cancellation must be in writing by lead name and sent to
Holidays Yourway Ltd at 6th Floor Gwent House, Gwent, Wales NP44 1PL,
telephone 01633 627599 (+44(1)633 627599 if
calling from outside the UK. When a holiday is cancelled after full
payment has been made, any discount taken must be repaid and claimed
back from your insurance company.
Document Delivery Times and Pricing
All documents, where possible will be delivered to you via the email
address provided at the time of booking. Where we are required to
deliver a paper document, i.e. an airline ticket it will be sent to the
address of the card holder / lead passenger via 1st Class post. Buzz
Holidays accept no responsibility for any item that is lost in transit,
nor do we accept any costs resulting in the loss or delay of any item
sent to you. If you wish to receive any documents via a more secure
postal service i.e. Recorded Delivery, there will be a minimum £5 charge
per item. Please advise our Customer Services Department as soon as you
have confirmed your booking.
For bookings made 1 to 14 days before travel, Flight tickets are
collected from the departure airport on the day of travel unless
otherwise stated.
The price of delivery of your tickets are included in the price, except
where the tickets are allocated 'Ticket On Departure'. In this case you
will be advised of the charge at time of booking as the charge varies
depending on the tour operator.
Passports
If you wish to travel abroad you must hold a ten-year passport, even for
a day trip. Persons over 16 on day of travel must have their own
passport. On a family passport the lead name must travel. Apply in good
time to the UK Passport Office 0870
521 0410. For non-UK residents you should contact your consulate
or embassy. Ensure your passport is valid for the duration of your trip.
Some countries have an immigration requirement for a passport to remain
valid for a minimum period (usually six months) beyond date of entry to
the country. This is a requirement of the county concerned, not the UK
Passport Office. Any questions should be addressed to the relevant
consulate or embassy. Foreign Nationals and all non-UK passport holders
must check with the appropriate consulate or embassy before travel.
Visas
You may require a visa to enter the country you are travelling to. For
all visa enquires contact the consulate or embassy of the country you
plan to visit. If you are a British Dependant Territories Citizen,
British Overseas Citizen, British Subject, British National Overseas, or
a British Protected Person, you may need a visa that is not required by
British Citizens. Foreign Nationals and all non-UK passport holders must
check with the appropriate consulate or embassy before travel.
The following applies to EC passport holders. Visas are required to be
purchased in advance for certain countries, including Egypt and India.
Other countries, including Israel and Turkey require tourist single
entry visas to be purchased on arrival. If you are not travelling on an
EC passport, other rules may apply. Please check with Buzz Holidays for
advice or contact the embassy of the country you're travelling to. It is
your responsibility to ensure you have adequate visas for the
destination you intend to visit.
Medical Advice
Some countries impose health restrictions and require vaccination
certificates. These can vary from time to time and country to country (eg.
BSE & Bird Flu or Yellow Fever & Malaria). Under certain circumstances
you may not be allowed to travel of you fail to meet certain
requirements. It is your responsibility to ensure that you and your
party are aware of, and abide by, all restrictions. You should check
with the appropriate consulate or embassy before travel. Buzz Holidays
is not qualified to give specific personal medical advice regarding
vaccinations, inoculations or any other form of treatment you may need.
We strongly suggest that you consult your doctor or qualified medical
professional before travel. General advice regarding all aspects of
foreign travel is available from The Foreign & Commonwealth Office on
0845
850 2829,
or follow the link at www.fco.gov.uk
Special Requests
If you have any special requests (for example dietary requirements, cots
or room location etc) please let us know at the time of booking. We will
pass on all such requests to the relevant supplier, but unfortunately
cannot guarantee that they will be met. Further, if the accommodation
provider is unable to meet any such request, neither we, nor they, can
have any liability to you in this respect.
Star Ratings
These are used to indicate the overall quality and standard of each
hotel, apartment or villa. The ratings are supplied by the accommodation
provider or tour operator and are based on certain criteria including
the overall standard of the hotel, the quality of the furnishings, the
quality of the available food and the range of facilities within the
hotel / complex. We cannot check every one of these hotels every season,
the ratings featured and the descriptions / facilities in our
advertising / on our website are the suppliers own ratings and are
closely based on the official tourist board ratings. It is worth noting
that standards vary from country to country and what may be considered,
for example, 5 Star in the UK, may differ from that in another country.
Board Basis
RO Room Only No meals
SC Self Catering No meals, but cooking facilities are provided
BB Bed and Breakfast Continental breakfast
HB Half Board Continental breakfast and dinner
FB Full Board Continental breakfast, lunch and dinner
AI All Inclusive Continental breakfast, lunch, dinner and local branded
drinks and soft drinks*
‘*’ each hotel will vary what it offers as part of an ‘All Inclusive’
stay. Please refer to the description provided by the accommodation
supplier or tour operator under your chosen accommodation.
Change of Personal Details
It is the client’s responsibility to inform us (in writing) of any
change in their personal details including but not limited to Postal
Address, Email Address, Telephone Number, Mobile Telephone Number. Buzz
Holidays does not accept any responsibility for any event, circumstance
or cost that arises from this information not being communicated in a
timely fashion.
Discounts and Gifts
Discounts and gifts only apply if the balance payment is paid to Buzz
Holidays on or before the date on the Buzz Holidays Invoice - Normally
12 weeks prior to departure or for bookings within 12 weeks of travel
full payment at time of booking. If payment is not received, discounts
and gifts will be removed. Balance reminders are not normally issued.
Operators' Booking Conditions/Fair Trading Terms
Ensure that you have read the booking conditions, which are in your tour
Operator's brochure.
Flight Timings
All flight timings are provisional and could be subject to change.
Occasionally for a variety of operational reasons flight operators
change flight times and for that reason it is important that you read
all the documentation sent to you. We will try to notify you of any
significant flights changes (more than 4 hours) as soon as the change is
notified to us by the principle or ‘No Frills’ / ‘Low Cost’ airline. You
must reconfirm your inbound flight at least 48 hours prior to your
departure from your resort on the number provided by your carrier or
with the relevant overseas airport. We cannot be held responsible if you
fail to do so.
Alterations by your principle or supplier
Occasionally your tour operator, accommodation or car hire provider may
need to make a change and we will try to let you know of any important
changes before you book. If you have already completed your booking we
will let you know as soon as we can if there is time prior to your
departure. In the unlikely event that your principle provider has to
make a major change or alteration to your booking we will offer you the
option of accepting the change with appropriate compensation as per the
principles terms and conditions. We do not accept any responsibility for
any expenses or costs incurred by you as a result of the change or
cancellations that are due to unusual or unforeseen circumstances beyond
our or the accommodation providers control. These can include but are
not limited to, war or threat of war, riot, civil strife, terrorist
activity, natural or manmade disaster, fire, adverse weather conditions,
government action or accommodation no longer being available.
Square Deals - Sun Deals
When this type of late holiday is booked, you should be familiar the
Operator's extra conditions.
Our Liability
Our Liability to You If the contract we have with you is not performed
or is improperly performed by us or our suppliers we will pay you
appropriate compensation if this has affected the enjoyment of your
travel arrangements. However we will not be liable where any failure in
the performance of the contract is due to: you; or a third party
unconnected with the provision of the travel arrangements and where the
failure is unforeseeable or unavoidable; or unusual and unforeseeable
circumstances beyond our control, the consequences of which could not
have been avoided even if all due care had been exercised; or an event
which we or our suppliers, even with all due care, could not foresee or
forestall. Our liability, except in cases involving death, injury or
illness, shall be limited to a maximum of [one] times the cost of your
travel arrangements. Our liability will also be limited in accordance
with and/or in an identical manner to (a) The contractual terms of the
companies that provide the transportation for your travel arrangements.
These terms are incorporated into this contract; and (b) Any relevant
international convention, for example the Montreal Convention in respect
of travel by air, the Athens Convention in respect of travel by sea, the
Berne Convention in respect of travel by rail and the Paris Convention
in respect of the provision of accommodation, which limit the amount of
compensation that you can claim for death, injury, delay to passengers
and loss, damage and delay to luggage. We are to be regarded as having
all benefit of any limitation of compensation contained in these or any
conventions. You can ask for copies of the transport companies'
contractual terms, or the international conventions, from our offices
(Address & Telephone). Under EU law (Regulation 261/2004) you have
rights in some circumstances to refunds and/or compensation from your
airline in cases of denied boarding, cancellation or delay to flights.
Full details of these rights will be publicised at EU airports and will
also be available from airlines. However reimbursement in such cases
will not automatically entitle you to a refund of your holiday cost from
us. Your right to a refund and/or compensation from us is set out in
clause 6. If any payments to you are due from us, any payment made to
you by the airline will be deducted from this amount. If your airline
does not comply with these rules you should complain to the Air
Transport Users' Council on
www.auc.org.uk
Force Majeure:
This means that we will not pay you compensation or accept liability if
we have to cancel or change your travel arrangements in any way because
of unusual or unforeseeable circumstances beyond our control. These can
include, for example, war, riot, industrial dispute, terrorist activity
and its consequences, natural or nuclear disaster, fire, adverse weather
conditions.